Can I trust you?

Team Trust


Sometimes great lessons hit you when you least expect them.  And those tend to be the most impactful.  On a random Thursday, a few weeks ago I was chatting with a very bright peer at the office and discussing how we bring people together and create even more teamwork within our leadership teams.  A rant began right there.  A full on rant.  As my friend moved from one seat to another and imitated great people and then those of a weaker mindset, with papers crumpled in hand, she uttered my new favorite leadership principles as she posed these questions to the air in the room………..”Do you care if I succeed?  Can I trust you?”

It hit me like a ton of bricks and I ran directly over to the whiteboard and wrote it down.  So powerful.  Think about what teamwork is…..THAT’S WHAT IT IS!!!

Do you care if I succeed and can I trust you?

Not sure I know how to say it any better, or if there was a more powerful moment for me in 2014 thus far.  Use it in your life to decide if you are surrounded in the correct environment by the right people. The best people truly care if everyone around them succeeds and fully trusts them to accomplish their goals as a whole.  Just as the best leaders excel when they have the care and full trust of their teams.

Self Induced Serial Destructionists



Job jumping never works. You ever notice that?  Why do people think that changing the job will make them better or more profitable/successful?

I call these people SELF INDUCED SERIAL DESTRUCTIONISTS.  They can’t see the truth.  It’s a big lie in their mind as to why they aren’t doing well.

The SISD often tells himself things to make himself feel better.  If I had a better boss.  If the company didn’t do x.  If my co-workers could just see y.

It’s nuts really.

Why does the SISD do this?  He’s on a mission!!  To run from everything that could be good.  Why?  CAUSE IT’S HARD TO DO BIG THINGS.  The SISD loves to waste their talent.  Complaining is easier than working.  Wasting talent isn’t seen in the SISD’s mind cause the SISD is too busy trying to convince everyone that it’s everything around them and the circumstances and not the SISD himself.

It’s hard to take a good look at what you could be doing better…Success doesn’t come without doing what’s hard.  If success were easy, everyone would do it…
The SISD would rather just talk.  Flap his lips.  Not really do what needs to be done.  The SISD wants to do what’s easy.

I have news for the SISD……and an old quote that is true for you.

“Give what they greedy man won’t and you will get what the greedy man wants.”

Service Matters

Survey form with a tick placed in Outstanding checkbox


At the end of the day we are almost all in the same business.  Surprised?  You shouldn’t be.  Whatever you are offering is probably being offered by someone else and the consumer is typically making the decisions based on one thing and one thing only……SERVICE.

Why is it so easy to get this wrong?  Because GREAT SERVICE by a human or an organization is hard by definition.  Show me something where service is always flawless from A to Z and I will look at you in shock.

Recent experiences with Delta Airlines, Comerica Bank, and AT and T (yea that is a teaser for future blogs) have all taught me that GREAT SERVICE isn’t the norm, it’s the exception.

What is main reason for this?  Most people that work at most companies don’t care about you.  Sound harsh?  Think about it.  Laughing with their buddies over a beer about the “guy that needed help and it was already near 5pm” doesn’t wreak of care or SERVICE does it?  The philosophical compass of most doesn’t direct them to you to insure an incredible experience.  It leads them somewhere else………like to the bondage of self where many mediocre souls rest and wait for the next selfish thought they can act on that has nothing to do with YOU and/or what you need.

Think about service.  Think about how hard it is.  Cause my experiences (metric to be used) is 0 for 3 in recent history.  more soon on this……..

Life Lessons from Ghandi


1. Take into account that GREAT love and GREAT achievements involve GREAT risk.

2. When you lose, Don’t lose the lesson.

3. Follow the three R’s:

  •            Respect for Self
  •            Respect for others and
  •            Responsibility for all your actions

4. Remember that not getting what you want is sometimes a wonderful stroke of luck.

5. When you realize you’ve made a mistake, take immediate steps to correct it.

6. Spend some time alone every day.

7. Open your arms to change, but don’t let go of your values.

8. In disagreements with loved ones, deal only with the current situation, don’t bring up the past.

9. Share your knowledge.  It’s the only way to achieve immortality.

10. Judge your success by what you had to give up in order to get it.

Top 10 for 2014


Here are the top 10 things I have been fortunate enough to learn along the way in my life.  I will continue to focus on all 10 in 2014 and wanted to share with everyone else.

  1.  Have a huge heart and show it.  Make others feel loved.
  2. Your passion and intensity toward all things in life is CRITICAL to your future success.
  3. Believe you are smart and feed your brain POSITIVE THOUGHTS as often as you can.
  4. Inspire people around you. They will become better if you are INSPIRATIONAL and encouraging.
  5. Reach other people on a deep level……..heart, mind, and soul.  Personally and professionally.
  6. Realize that your best is simply a “glimpse at your future potential”.  It’s not a fluke.
  7. Make sure others know you care about them A LOT.  You’ll be glad you did.
  8. Challenge others to go to new levels.  It will make them stronger.
  9. Forced choice close everyone all the time.  They will appreciate it and you will make their life easier.
  10. Ask yourself why it’s important to be successful.  And talk to yourself about that every day of your life.  It will get you pumped up to make a name for yourself.